Return & Refund Policy
Last updated: July 25, 2025
Thank you for shopping at Al Barq United Trading Co.. If you are not entirely satisfied with your purchase, please review our return terms carefully.
Eligibility for Returns
- Return requests must be submitted within 3 calendar days of receiving the item.
- Item must be unused, unopened, and in its original packaging.
- Item must be in resalable condition with no signs of use or damage.
- A valid proof of purchase is required (invoice or order confirmation).
Items Not Eligible for Return
- Opened, used, or damaged items.
- Items returned without original packaging or components.
- Sale or discounted items are non-refundable.
- Custom-made or special-order items.
- Returns requested after the 3-day window.
Return Process
- Email info@albarqksa.com with your order number, product details, and reason for return.
- Include photos if the item is damaged or defective.
- After approval, we will provide a return address and instructions.
- Shipping costs for returned items are borne by the customer.
Refunds
- After receiving and inspecting the returned item, we will notify you of the approval or rejection.
- If approved, your refund will be processed to the original payment method.
- Allow up to 10 business days for the refund to reflect.
- Shipping and handling charges are non-refundable.
Late or Missing Refunds
- Check your bank account or credit card statement.
- Contact your card provider or payment gateway.
- If unresolved, contact us at info@albarqksa.com.